Sunday, April 16, 2017
Sub-cultures
In any organization they always try to show how important their culture and values are. If you go to any website of a business you will see somewhere the mission, values, and vision statement. Companies are trying to hire new employees based on how their values match the organizations. In my experience with my internship and my current job they both have these on their website but I never felt that when working at both that they truly displayed the values they said they did. In my current role as a Revenue Analyst at a hospital it is hard to encompass the core values of the hospital in this position. In general hospitals have pretty similar mission, vision and values and they are usual more related to the clinical side of things. Working in the Revenue Department we have a completely different mind set and tend to see patients more as statistics, data, and money. This causes a huge disconnect from the hospitals mission of "We partner with individuals and families to attain their highest level of health." In our organization and many like ours there are multiple sub-cultures underneath the overall org culture. There is nothing wrong with this as long as all the departments and sub-cultures are cohesive and working together. It is when there is a conflicting culture that this becomes and issue to organization,
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This relates to the points we talked about earlier about the conflict between administrators and clinicians. I suspect if I talked to your boss, she would say that you are contributing to the attainment of the highest level of health by ensuring that the organization stays afloat. No money, no mission. But your point about the fact that you and your colleagues experience patients as "statistics, data, and money" is true - and necessary. I think the important thing is to not lose sight of why you are there. This is the challenge of anyone working in one of the support branches of an organizations (like finance), regardless of the industry.
ReplyDeleteBecause companies are trying to hire employees based on their values I have put my own mission, vision, and values on my linked in page to make it very clear.
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